By Our Reporter
The rise of e-commerce and increased competition are driving the demand for real-time supply chain visibility. Supply chain operators should increasingly invest in transportation management systems and solutions to improve the quality, speed and precision of service.
According to DHL Express Vice President of Operations Oliver Facey, these improvements will not only enhance customer experience, but also reduce operating costs and give operators a competitive advantage.
For this reason the company has launched pocket-sized, all-touch computers that capitalize on the latest technological advancements, and ensure customers on the continent benefit from increased visibility and an enhanced experience. The TC55 scanners operate on an Android platform and in addition to ease of use; they also have built-in location services and GPS navigation capabilities
“We operate across 51 markets in Sub-Saharan Africa, servicing over 40,000 customers; therefore delivery efficiency is key for us. As a network business, we need to ensure that our shipment data is captured accurately and in real-time. Our growth plans and improvements are driven by the voice of our customer, and in challenging and competitive global environments, they need us to provide accurate and real-time information to ensure that they maintain their competitive edge and speed to market,
