In a bid to remain competitive and to satisfy its customer needs in Uganda, DELL Computers has announced the availability of ProSupport, its leading support service that will see its customers access Dell technical support capabilities, Dell spare parts network and Dell certified field engineers in Uganda.
Announcing the launch of the ProSupport service at a function held at the Kampala Sheraton hotel, Bradford McKenzie, the Dell Head of Services Africa said the launch comes from the significant transformation that Dell has completed through the advancement of support and technical expertise with around the clock telephone diagnosis, local Dell owned parts inventory and onsite service delivered by Dell’s certified partners; ENSURE and Repair Junction.
This service which is available 24/7 will be accessed by customers either through warranty after buying Dell computers and products/services or upfront when a customer experiences a challenge. McKenzie said the service will first cater for customers in Kampala and the surrounding areas through the already 10 certified engineers, but added that the number will keep growing basing on the demand.
Stewart Van Graan, General Manager Dell in charge of rest of Southern Africa said in a press statement that Dell customers in Uganda will now be able to get all the benefits of Dell’s ProSupport services in the exact same manner as customers in Europe and US markets.
“Dell services will provide expert support for our customer’s environments, with various response options for spare parts delivery and on-site engineering resources. The launch includes protection and advisory options for our commercial customers ensuring maximum benefit for our customers from their investment in Dell solutions,
