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What are the biggest challenges in retail post-COVID-19? Most retail businesses were closed during lockdown and had to evolve online. Businesses were forced to restructure on the employment side. Employees had to shift and start working from home. What are the opportunities or support for retailers from a policy standpoint? There are issues with regulation regarding consumer protection and fair competition that were exacerbated by COVID. There is also a lack of antitrust laws. Consumer protection is needed with the shift to online to guarantee quality. A lot of data is going to be shared – how is this…
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What has been your biggest business challenge after COVID-19 Struck? COVID has presented great challenges and opportunities. RocketHealth’s service delivery model depends on a virtual experience. There was a human resource capacity challenge as demand for health services increased during the lockdown. RocketHealth had to boost their logistical capabilities to meet demand. We also had to deal with cashflow challenges and to renegotiate with suppliers. There were supply chain issues where importers could not bring in certain drugs. What disruptions did you see in healthcare supply chains during Covid-19? Most pharmaceutical supplies are imported and the scope of pharmaceutical inventory…
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From your perspective, how was the economy affected by Covid-19? The main challenges stem from the various lockdown measures. There was no movement of goods during the lockdown. Mandatory testing of drivers at the border crossings slowed down movements of trucks. Malls and arcades were closed, so goods were not moving or being sold. There was an overall shift downward in demand cycles within the Fast-Moving Consumer Goods (FMCG) space apart from food. Many businesses suffered from cash flow issues. The biggest employer in Uganda is the informal sector which was hurt by the lockdown. This limited disposable income and…
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Retail, which, by definition, is made up of businesses that sell to the final consumer, is an important part of Uganda’s economy. It contributes an average of 18% to the country’s GDP and employs about 16% of its labour force and could be the largest employment source. But even before Covid-19 struck, in March 2020, reaching its peak around June 2020, the largely brick-and-mortar sector was already facing its unique market imposed, regulatory and technology challenges. The state-imposed nationwide lockdowns and the resultant depressed economy, and paranoia for open and crowded marketplaces, only made sector challenges worse. As the country…
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