Leadership renewal has become one of the defining governance issues of this decade. In a climate defined by geopolitical volatility, digital disruption, and heightened stakeholder scrutiny, there is growing recognition. Leaders who got companies to this point may not be the leaders who will take them forward into an uncertain future. The pace and unpredictability of today’s operating environment demand leadership teams that can adapt and refresh when required. Boards can no longer rely solely on legacy leadership capability to steer through volatility. In response, boards are reassessing long-standing leadership structures. They are asking tougher questions about whether their organisations…
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As East African economies continue to navigate the pressures of inflation, currency swings and an increasingly uncertain global landscape, one question is rising to the top of boardroom agendas: how do organisations stay steady when the environment around them keeps shifting? The latest KPMG Africa CEO Outlook suggests that leaders are beginning to find their answer. AI has moved from the margins to the centre of strategic thinking, with 71% of African CEOs investing in AI and talent to strengthen growth and resilience. In East Africa specifically, 40% of CEOs now view AI as a critical tool for operational efficiency…
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By Francis Wandera With the liberalisation of the Ugandan economy and the globalisation of firms, it’s becoming difficult for local businesses to keep and serve the same customers for a long. Today, many enterprises struggle to strike a balance between acquiring new customers and making the existing ones loyal to their products and services. To overcome this growing challenge and disruption from competition and start-ups across many industries, businesses need to recognise the essential role of Customer Value Management (CVM) in not only understanding their customers but also in driving a substantial customer base. According to Forbes, the ability to…
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By Innocent Kawooya In the ever-evolving digital age, where technology continues to shape our lives, the financial technology (FinTech) sector in Uganda has witnessed remarkable growth and transformation. FinTech has become a driving force behind financial inclusion, offering innovative solutions that simplify financial transactions, making them more accessible to a broader population. However, as FinTech thrives, so does the lurking threat of cybercrime. It is crucial to recognize the importance of safeguarding this digital ecosystem against malicious actors. For example, consumer trust is paramount in FinTech, particularly regarding safeguarding funds against threats like account takeovers. It’s vital for consumers to…
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Jumia Technologies, a leading announced that it will close its food delivery business, Jumia Food in Nigeria, Kenya, Uganda, Morocco, Tunisia, Algeria and Ivory Coast because it is not profitable. In this insightful article written in 2019, Dr Ola Brown Orekunrin, a Nigerian venture capitalist, explained why tech firms like Jumia struggle to make it in countries like Nigeria or Uganda but succeed in countries like India or US states like Carlifornia. Size mattersThe technology ecosystem in Nigeria [and other African countries like Uganda] has failed so far to deliver the number of multi-million dollar exits that we have seen in…
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You have heard of a saying, hard work beats talent when talent doesn’t work hard. Unless you are a thief, everyone must start out by working hard of course while watching your lifestyle. Otherwise, hard work means nothing with bad lifestyleAs you work hard, you become wiser because you learn from experiences even failure as well. Your decision making gets better because your mind working makes it get better automatically. You are slowly getting ushered into a mix of working hard and working smart. Unfortunately a big number of young people are convinced, there is a way, they can party…
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By Michael Jjingo Speech is silver, silence is golden! Both are precious, with silence considered to be more valuable . Silence is the harder of the two. But, saying nothing sometimes says the most. And, when you have nothing to say, say nothing. The self-reflection that comes with silence allows you to fully experience and appreciate the sources of true satisfaction in life. Thus, it is imperative to make time for it. There are several first steps one can take to start the process of creating space for great silence in life, “Silentium Magnum”. Being silent allows us to channel…
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Crispin Kaheru In the realm of diplomacy, the role of an ambassador often conjures an image of a mere conduit for official communication between nations, focused on nurturing mutual understanding and strengthening bilateral ties. Yet, in exceptional cases, an ambassador transcends this role, emerging as a revered figure in the very nation they represent. This is the remarkable story of Massimiliano Mazzanti, the impeccably attired Italian Ambassador to Uganda from 2019 to 2023, a man who not only holds Uganda dear but is held in deep affection by the Ugandan people. Affectionately known as Massi, he possesses a unique set…
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By Patience Byamukama Rwantale During the first week of October, many companies, and organizations in Uganda, joined their counterparts across the world, to celebrate the importance of customer service, to appreciate those who serve and support customers on a regular basis. It was also a good time to reflect on the general level of satisfaction amongst customers, because of the services they receive daily, across multiple industries and sectors. Whereascustomersatisfaction is key to driving business success globally, it is even more crucial in the banking sector because of the sensitive nature of the business. Customer satisfaction can either build or…
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While President Museveni was launching the NMS pharmaceutical warehouse in Kajjansi, off Entebbe road, in November 2022, he made a statement on drug theft which should have woken us up and worked towards zero theft of government medicines. The President said drugs bought by Ugandan taxpayers were on sale in the DRC and South Sudan open markets. These drugs are stolen by people known to many of us, but how come we don’t report these people in this racket? Amidst tight budgets, the government has consistently offered the health sector a big vote out of every budget for as long…
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