By Silvia Nyambura
The Capital Markets Authority (CMA) has launched a client service charter aimed at improving service delivery. The charter dedicates strict timelines to processes such as approval of corporate actions and issues, general administration functions, license applications as well as market development and public education.
According to CMA CEO Keith Kalyegira, the Authority has been benchmarking from its peers in Canada, Malaysia and Kenya in a bid to streamline business processes.
Addressing a breakfast this morning Kalyegira said, “We are setting stiff targets for ourselves to ensure enhanced service delivery. General administration functions which include all kinds of enquiries oral or written should be addressed within 2 to 7 days. Applications for new licenses, renewals and replacement will be done within 14 to 45 days while corporate actions such as rights and bonus issues applications will take 14 to 35 days. Days start running after a complete application has been received and may vary depending on the nature of inquiry.
