Umeme promises better customer care
Taddewo Senyonyi In March 2005, Umeme took over the assets of Uganda Electricity Distribution Company Ltd, in effect inheriting the former UEB negative heritage of load shedding, poor customer services as well as a dilapidated network. 8 years later, the situation has largely changed. There is practically enough power to meet most of the demand and significant investments have been made into fixing the bad network. Umeme Customer Care Manager, Daniel Tumuhimbise, in this interview with The CEO’s Taddewo Senyonyi, says more emphasis is being put on fixing the customer delivery experience. Briefly tell me about Umeme’s customer care services? Umeme started its…