By Lynda Nabayiinda, Customer Service Director Airtel Uganda “Lynda, my phone has been stolen, please help me block my number, they are contacting my people asking them for money!” Emily, my S6 OG heaved into my ear. She had reached her Gamba N’ogu or so she thought. Such are calls I frequently get from frantic customers, business partners, friends, and family whose phones continue to be stolen. While we can’t stop the thefts, for now, we can improve the experience for our customers in distress to serve themselves. As Airtel joins the world in celebrating Customer service week (3rd-7th Oct.),…
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Airtel Uganda The Smartphone Network with the widest 4G coverage in Uganda, has announced the launch of 13 new Airtel Shops in select areas across the country. The new shop opening is in celebration of the week long customer service week running from 4th – 8th October 2021. The 2021 Customer Service Week will be held under the theme “Celebrating the heart of service “. A Customer Service Week is an international celebration to showcase the importance of customer service, and the role played by the people who serve and support customers on a daily basis. It also seeks to…
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By Phillipa Nanyondo Wavamunno & Lynda Nabayiinda Were 57% of Ugandans were unable to sustain their lifestyles one day into the lockdown. After 15 days into the lockdown, the number rose to 81%. The statistics are based on research done by the Financial Sector Deepening Uganda (FSDU) together with the Ministry of Finance and published in the New Vision in May 2020. “Disruptions are here to stay, so we must be prepared” – Tony Elumelu. This year has hit us with a lot of unexpected surprises that have affected us in almost all spheres of our lives but more so…
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