Self- Service channels anchor Airtel Uganda’s Customer Service month

By Lynda Nabayiinda, Customer Service Director Airtel Uganda “Lynda, my phone has been stolen, please help me block my number, they are contacting my people asking them for money!” Emily, my S6 OG heaved into my ear. She had reached her Gamba N’ogu or so she thought. Such are calls I frequently get from frantic customers, business partners, friends, and family whose phones continue to