Without customers, no business survives. In telecoms, especially, where switching costs are low and competition is relentless, loyalty cannot be assumed; it must be earned daily. Customers are not merely…
This festive season, Pearl Bank (formerly PostBank Uganda) reminded customers that banking can still feel human, warm, and personal, as it concluded its Christmas campaign dubbed “Pearl Santa.” The campaign…
For two decades, Letshego Uganda has been more than a lender; it has been a partner in possibility. Since its entry in 2005, the institution has grown from a niche…
“The future of insurance is not about policies and premiums. It is about experiences,” Grace Muliisa, Managing Director of Ecobank Uganda, told leading insurance industry players gathered at the 47th…
On the sidelines of the just-ended Annual Bankers Conference, CEO East Africa Magazine’s Paul Murungi caught up with Fabian Kasi, Managing Director of Centenary Bank, for a quick dipstick on…
Xtelify, a fully owned subsidiary of Bharti Airtel (‘Airtel’) housing all of Airtel’s digital assets and capabilities has launched an AI-powered, future-ready software platform that will help telcos all around…
By Damallie Nalukwago What is little understood generally is the importance of operations in brand building. The perception seems to be that brand building is about logos and fancy advertising….
In his first anniversary interview with CEO East Africa Magazine, as PostBank Managing Director/CEO held in September 2020, Julius Kakeeto envisioned a transformed financial institution. “A tier 1 fully fledged…
We now live in an ever-evolving market landscape and as businesses strive to enhance their customer care support strategies, we must recognize that customer experience has undergone significant transformations over…
Growing up in an African household, in a way, prepares you for a career in customer experience management—at least, in terms of exposing you to the don’ts of the game….
