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Service Cops Pledges to Keep Innovating after winning Pacesetters Award in Financial Innovation

THE SERVICE COPS EXCO TEAM―standing back row: Patrick Muhumuza-Head of Operations SchoolPay and Osbert Muganga-GM SchoolPay. Standing mid-row: Christopher Kanyerezi-Head of Business Processing; Meronie Kamukama, Marketing; Hasfa Yusuph-Human Resource Manager and Mathias Kamugasho-Managing Director. Front row: Joseph Ndiho, Board Chairman and Charity Atukwatsa-Head of Back Office. Service Cops took the BPO/ITES Company of the Year award in the just-ended E-Government Excellence Awards by NITA-U.

Before end of last year, Financial technology and Business Processes Outsourcing company Service Cops was awarded the Pacesetters Award in Financial Innovation at an event held in Nairobi

The Pacesetter Awards Program is an annual Industry Leadership Recognition program held by the Jubilant Stewards of Africa (SA), a Non-Governmental Organization, to celebrate top industry leaders for their innovation, quality products, service delivery, job creation, exemplary leadership, growing the economy and transforming the society.

The winners in various categories are carefully selected through a competitive and thorough process involving a public vote and a panel of judges. PSA seeks to encourage organizations and individuals to go beyond the call of duty in their service to humanity. PSA awards don’t only consider companies’ excellence in the industry but also contemplates the service delivery processes involved and how organizations make special efforts for the benefit of humankind. It also aims at endorsing the best industry leadership ethics and practices.

The plaque given to Service Cops in recognition for Financial Innovation

The awards are based on the Performance Index (OPI) where processes and systems are scrutinized and benchmarked against globally acceptable standards. Pacesetters Awards recognize and celebrate the key players in various categories who have over the years achieved outstanding results and made positive contributions in their industry growth.

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Talking about the award, Mathias Kamugasho, the CEO Service Cops said: “For us, this recognition beyond Ugandan borders creates a renewed motivation to continue innovating. It means our innovations are creating impact.”

For the new year, Kamugasho added that new innovations are in the pipeline focusing on improving value for their existing products.

“As we enter the new year, we have quite a number of innovations in the Digital financial services space that we hope to bring to market before year end. Our innovations this year shall also focus on improving value for our existing products through additional/value added services.”

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