Q&A: URA’s Digital Strategy⏤ Robert Mutebi, the tax authority’s CIO on digitally delighting taxpayers into meeting their obligations, easily and on time On 13 October 2023, the Uganda Revenue Authority (URA) launched its Digital Strategy, a master plan that seeks to improve efficiency, effectiveness, and service delivery to maximise revenue growth and increase customer service satisfaction. This is in Service of the Authority’s broader purpose⏤ “A transformational Revenue Service for Uganda’s Economic Independence”. URA’s digital strategy is a pathway to enhancing the Authority’s existing digital assets, to create an always-on reliable, stable, secure and interoperable digital operating environment between URA and its public and private sector stakeholders and enablers that makes it easy for taxpayers to meet their tax obligations, easily and on time.

October 19, 2023October 19, 2023

Robert Mutebi (right), URA’s Commissioner of Information Technology and Innovation in an interview with Rytter Muzira, the Supervisor, Media Management at Uganda Revenue Authority.

In this interview, Rytter Muzira, the Supervisor, Media Management at Uganda Revenue Authority, speaks to Robert Mutebi, the Commissioner of Information Technology and Innovation on the progress of this strategy and how it is shaping URA into a service organisation that puts the taxpayer first. What are the goals for the ICT department in URA and what are some of the steps you are taking to achieve them? As a department, we have three goals: to deliver services instantly, to include everyone in our services, and to ensure our systems are interoperable. One of the key factors for achieving these…

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