By Peter Ssenyange For a long time, the success of a bank was measured in numbers: quarterly margins, loan-to-deposit ratios, and cost-to-income efficiency. But today, that narrative is being rewritten. In an era defined by global uncertainty, environmental awareness, and social transformation, profitability alone no longer tells the full story. The question that defines the future of banking is not whether a bank can be profitable, but whether it can be relevant to its customers, its community, and its country. As we transition from PostBank Uganda to Pearl Bank Uganda, we have embraced this truth as the foundation of our…





