No More Copy-Paste Contracts: How COMESA Rewrote Uber’s Rules in Africa The case began with consumer complaints in Uganda, Kenya and Egypt. Riders reported being charged more than the fare shown at booking, drivers cancelling after long waits, and being billed for rides that never materialized.

After a two-year probe, COMESA’s Competition Commission has forced Uber to rewrite parts of its rider contract. The Commission says the parts of the contracts mislead and unfairly tilt risk to customers. At the heart of the case was a basic question: should a global platform be free to set terms that weaken local consumer protections? The Commission decided the answer was no. It closed the investigation after Uber agreed to amend its Terms & Conditions. The changes now bar the company from routing disputes in Kenya and Uganda through Dutch law, clarify when prices can change mid-journey, and limit…