Kenya Communications Commission

The case began with consumer complaints in Uganda, Kenya and Egypt. Riders reported being charged more than the fare shown at booking, drivers cancelling after long waits, and being billed for rides that never materialized.
The case began with consumer complaints in Uganda, Kenya and Egypt. Riders reported being charged more than the fare shown at booking, drivers cancelling after long waits, and being billed for rides that never materialized.

No More Copy-Paste Contracts: How COMESA Rewrote Uber’s Rules in Africa

After a two-year probe, COMESA’s Competition Commission has forced Uber to rewrite parts of its rider contract. The Commission says the parts of the contracts mislead and unfairly tilt risk to customers.
September 25, 2025

 

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