HERE FOR GOOD: Standard Chartered Bank CEO, Albert Saltson talks building world-class products and going the extra mile as the Bank’s Customer Service Month gets underway For over 10 years now, Standard Chartered Bank Uganda has inbuilt in its DNA, the celebration of its customers by dedicating a special period every year to appreciate its customers. Initially, this started as a Customer Service Week but has since evolved into a Customer Service Month. In this interview with CEO East Africa Magazine, Albert Saltson, the Bank’s Chief Executive Officer, reiterates the importance of celebrating the bank’s most important stakeholders that have kept the bank running uninterrupted for 109 years now and why the Standard Chartered Bank Customer Service Month is the most important in the bank’s calendar.

Muhereza KyamuteteraOctober 13, 2021October 13, 2021

Albert Saltson CEO/Managing Director, Standard Chartered Bank Uganda. PHOTO/Courtesy

Standard Chartered Bank has declared this October as the customer service month- What is the genesis of this initiative and why dedicate such a long period, where most businesses usually talk of Customer Service Week? Customers continue to be at the heart of our strategy, and we have continuously reaffirmed our commitment to them by introducing new and improved products and services that meet their diverse and unique needs. We recognize that our Customers are the anchor of our business, they are the reason we have remained open for 109 years without any interruption, they are the reason we come…

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