At Letshego Uganda, improving lives has never been limited to our customers; it begins with our people. For 20 years, they have nurtured talent, unlocked potential and built a culture where careers flourish as the organisation thrives.
Global consulting leader McKinsey & Company reinforces this belief: “The single biggest driver of business performance is the ability to unlock the potential of your people.”
Letshego’s commitment to growth is reflected in a broad range of development channels: from structured mentorship and in-house knowledge transfer to leadership programs, cross-functional mobility, and digital learning platforms like Udemy Business. These tools ensure that whether employees are sharpening technical skills, building leadership capacity, or enhancing personal productivity, learning is accessible anytime, anywhere.
Yet, what truly sets Letshego apart is that learning is lived: every day, in branches, offices, and across field teams. Coaching from seasoned leaders, stretch assignments, and performance-linked development opportunities ensure that talent is recognised, nurtured, and propelled forward.
Research shows that employees with growth opportunities are three times more likely to remain with an organisation and that internal mobility boosts productivity and customer experience. At Letshego, this is evident: tenured branch leaders strengthen trust and retention, empowered frontline teams deliver better service, and employees who grow internally become authentic ambassadors of the brand.
Few reflect this belief better than Desmond Niwamanya, now Head of People & Culture, who began as a Direct Sales Agent in 2005 and grew through discipline, continuous learning and mentorship. “Letshego encouraged me to study more, ask more, and become more. Growth here isn’t a policy, it’s lived experience,” he reflects.
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Joy Byaruhanga has dedicated nearly 20 years to Letshego Uganda. From Direct Sales to leadership across branches, collections, and project management, she is a testament to career progression through resilience. “Every stage came with training and belief in my potential. That’s why I’ve stayed and harnessed my craft over the years,” she reiterated.
Bosco Muhumuza’s journey from Relationship Officer and Branch Manager roles in Jinja, Hoima, and beyond to Regional Manager leadership highlights the role of opportunity and effort in shaping success. “Coupled with personal drive, line management oversight and leveraging online platforms like Udemy, I have been able to grow my career competitively, illustrating competence and agility across differing roles that have shaped me professionally and as a leader,” he affirms.
These are not isolated success stories; they represent a repeatable culture where people feel seen, supported, and positioned for success.
Reflecting on this legacy, CEO Giles Aijukwe notes: “Our people are the heartbeat of Letshego. When we invest in their growth, we are not just building careers; we are building a Pan-African institution where talent, opportunity, and impact flow seamlessly across borders. Their success is our brand.” Trends of tenured branch leadership contribute to stronger customer trust, retention and employees who grow internally become true ambassadors of the brand.
Celebrating 20 years in 2025 is also a celebration of impact beyond Uganda. As part of a Pan-African network with footprints in ten other countries, the people-centric practices we cultivate ripple across the continent. Mentorship programs, leadership pipelines, and career development frameworks inform growth strategies in other subsidiaries, ensuring that across Africa, Letshego employees are inspired, supported, and equipped to deliver exceptional service. This cascading effect reinforces our identity as a Pan-African, people-first organisation, transforming lives one career at a time.
