Company of the week recognition goes to Uganda’s leading Financial Technology and Business Processes Outsourcing (BPO) firm – Service Cops, that recently partnered with Awash Bank, extending the iconic School Suite System and other banking solutions in Ethiopia.
The partnership, with Awash, the biggest private Bank in Ethiopia, was signed on April 25, 2022, at the bank’s headquarters, in Addis Abbaba by Mathias Kamugasho and Joseph Kiiza Ndiho, the Service Cops’ Managing Director and Executive Chairman respectively, as well as Tsehay Shiferaw, the Awash Bank Chief Executive Officer and Yohannes Merga, the bank’s Chief Information Officer.
The partnership will see Service Cops providing a variety of its digital/technology solutions ranging from Edutech solutions such as E-School products as well as other Financial Technology products, API and Channels management solutions. Initially, Awash Bank will support the rollout of the one-of-a-kind School Suite and eventually other products shall follow suit.
E-School (School Suite), the Enterprise version of the popular School Pay platform is a paperless school management system that eases the management of education institutions by creating one central data
management point that enables school owners, administrators,
parents/guardians and learners to each perform their functions easily. The
system, for example, integrates a payment portal that allows
parents/guardians to pay school fees via a multiplicity of channels that include banks and mobile money from the comfort of their homes, and at the same time, allows school administrators to monitor the payments in real-time.
School Suite also allows for e-learning, allowing schools, learners and
parents/guardians to collaborate.
Footprint
Ethiopia becomes the fourth country to embrace School Suite in Eastern and Southern Africa. Just about two years ago, this solution was rolled out in Zambia, in partnership with the Government of Zambia, Financial Sector Deepening, Zambia, alongside key telecoms- MTN Zambia, Airtel, ZAMTEL and partner Banks like Atlas Mara and ZANACO
In Uganda, where the initial SchoolPay platform was launched in 2016, the service is relayed via 13 commercial banks, and the three leading telecoms i.e. MTN Uganda, Airtel Uganda and Uganda Telecom. Today, the platform serves over 3.2 million enrolled students, but cumulatively SchoolPay has to date processed over 9.2 million school payments worth over UGX2.8 trillion!
About Service Cops
Founded in 2009, Service Cops is a fully-fledged Financial Technology and Business Processes Outsourcing (BPO) company servicing telecoms, finance and banking; insurance, education, microfinance & SACCOs; trade and commerce and hospitality as well as the agricultural sectors.
A leader in the innovation space, that leverages artificial intelligence, data science and big data, the company has over the years built a reputation for developing reputable enterprise platforms specifically on a service-oriented architecture with open API capabilities for the financial and other services industries delivered on a Software as a Service (SaaS) model.
With over 104 employees and a presence in 7 African Countries; Uganda,
Ethiopia, Zambia, Kenya, Tanzania, Rwanda and DRC, the company serves over 3 million customers monthly. This is delivered through close working partnerships with over 17 Commercial banks and 7 mobile Telecom and non-Telecom payment aggregators.
