News & Analysis

BOU pushes Central Bank Rate to 10% as Inflation rises to 10%

Nelson NambooleBanking & Financial ServicesNews & AnalysisOctober 6, 2022October 6, 2022

Bank of Uganda – BOU has yet again increased Central Bank Rate – CBR to 10% from 9% where it has been for less than two months. Earlier in August…

Equity Bank’s new Contact Centre to deliver round the clock improved support

CEO ReporterNews & AnalysisOctober 6, 2022October 6, 2022

As one of the strategies to further improve customer experience and deliver services to its customers conveniently, Equity bank has launched a high-tech contact centre. The new Contact Centre will allow…

Uganda’s National Exhibition Week for Science to showcase science and technology innovation

CEO ReporterNews & AnalysisOctober 6, 2022October 6, 2022

The Government of Uganda has launched the 2022 National Exhibition for Science Week, (NEWS 22), Uganda’s annual showcase of science, technology and innovation to document progress made towards technological advancement…

Self- Service channels anchor Airtel Uganda’s Customer Service month

CEO ReporterNews & AnalysisThought LeadershipOctober 6, 2022October 6, 2022

By Lynda Nabayiinda, Customer Service Director Airtel Uganda “Lynda, my phone has been stolen, please help me block my number, they are contacting my people asking them for money!” Emily,…

Delivering on its $1B commitment in Africa: Google Announces First Cloud Region in Africa

CEO ReporterNews & AnalysisOctober 5, 2022October 5, 2022

Google has announced its intent to establish a new Google Cloud region in South Africa – its first on the continent. The news, which came at the second Google for Africa…

I&M Bank rolls out activities for 2022 Customer Service Week with back-to-school theme

CEO ReporterNews & AnalysisOctober 5, 2022October 5, 2022

I&M Bank Uganda, on Monday, joined the rest of the world to celebrate this year’s Customer Service Week, with a commitment to offer an unmatched customer experience. The Customer Service…

SUSTAINABILITY, THE ESG AGENDA AND THE ROLE OF THE CFO—It is not enough for CFOs to chase only financial goals 

Nelson NambooleNews & AnalysisThought LeadershipOctober 5, 2022October 5, 2022

It’s 2022, the world is recovering from the unexpected COVID-19 pandemic. In the silence of lockdowns across the world, what was different? Businesses experienced slow economic moves, confusion at the…

Who is who on Uganda’s e-trade association leadership

Nelson NambooleNews & AnalysisOctober 5, 2022October 5, 2022

On September 23, 2022, e-commerce firms in Uganda commissioned their umbrella, E-Trade and Startup Association of Uganda, in a bid to help them unlock the potential of e-commerce with one…

UPDF Promotions: First son Muhoozi Kainerugaba now Full General

CEO ReporterNews & AnalysisOctober 4, 2022October 4, 2022

President Yoweri Museveni, also Commander in Chief of the Uganda People’s Defence Forces (UPDF) has promoted First son Muhoozi Kainerugaba from Lieutenant General to General. “He continues with duties as…

Pesapal upgrades core system to accelerate payment security

CEO ReporterNews & AnalysisOctober 4, 2022October 4, 2022

Pesapal, a payment solutions provider with operations in Uganda and across East Africa, has upgraded its Application Programming Interface (API) to Pesapal 3.0, allowing for the delivery of enhanced security…