Service Cops took the BPO/ITES Company of the Year award in the just-ended E-Government Excellence Awards by National Information Technology Authority -Uganda (NITA-U) The company CEO Mathias Kamugasho talks to CEO about the award, the significance of the BPO/ITES industry to the Ugandan economy and what this sector is all about..’ BPO/ITES is an Acronym, BPO stands for Business Process Outsourcing while ITES stands for IT enabled Services. Outsourcing means one entity (the client) decides to use services of another (the contractor) to manage one or many of their business processes. It can be on its premises or on the…
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