When Smile Communications, launched in Uganda in the fourth quarter of 2009, it was so buoyant about its prospects. The out-of-Mauritius telco pioneered 4G LTE services in Uganda and East Africa, as well as was the first to introduce Voice over LTE (VoLTE) services on the African continent. The market responded positively to especially the super-fast internet speeds associated with LTE technology. However, on 1st February 2022 Smile customers could no longer access its services. Unknown to many, at the back end, a commercial dispute was brewing between Smile Communications and American Tower Company (ATC) Uganda, the tower services provider…
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