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After a two-year probe, COMESA’s Competition Commission has forced Uber to rewrite parts of its rider contract. The Commission says the parts of the contracts mislead and unfairly tilt risk to customers. At the heart of the case was a basic question: should a global platform be free to set terms that weaken local consumer protections? The Commission decided the answer was no. It closed the investigation after Uber agreed to amend its Terms & Conditions. The changes now bar the company from routing disputes in Kenya and Uganda through Dutch law, clarify when prices can change mid-journey, and limit…
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International and domestic tourists heavily rely on technology to book their travel from transport to accommodation. For decades, Uganda’s tourism sector has been a vital contributor to the national economy, attracting adventurers, nature enthusiasts, and cultural explorers from across the globe. However, in an increasingly interconnected world, the traditional models of tourism are rapidly evolving. The advent of digital technology and innovative applications is not just enhancing the visitor experience but fundamentally transforming how Uganda’s tourism industry operates, markets itself, and engages with the global traveller. It is now easy for tourists to choose destinations and what exactly they would…
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Corporate reputation is an aggregate of public perceptions about an organisation’s social, political, ethical and business behaviour and how people engage with that organisation based on these perceptions. Ultimately, this…
Uber has today announced new products, updates, and features focused on travel, safety and delivery in East Africa Uber has announced its expansion into four new cities in Kenya; Eldoret, Nakuru, Naivasha and Kisumu. This makes Uber available in eight cities across East Africa, which means more drivers have access to earning opportunities and more riders an affordable, convenient, and reliable travel solution throughout the region, at the tap of a button. Commitment to safety As ridesharing becomes a way of life for more people, Uber never stops raising the bar on safety and is rolling out a new safety…
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Uber has announced the appointment of Imran Manji as the new Head of East Africa. Imran previously worked as co-CEO for TowerTech Africa, a leading manufacturer and supplier of towers in East Africa. Previously, he worked for Bain & Company, a strategy consulting firm. In his role, Imran will be responsible for business strategy and growth across the region which includes Kenya, Uganda and Tanzania. Imran Manji, Head of East Africa, Uber explains with excitement: “I’m honoured to take on this new role, as I have seen and experienced first-hand the transformative impact Uber has had in the region, from increased convenience…
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Uber has announced a partnership with driving schools in Kampala to provide training for UberBoda driver-partners on road and vehicle safety. The initiative is part of a solution to ensure that drivers are equipped from a safety perspective, following which they will be provided with certification highlighting the completed modules on traffic regulations. In Kampala, boda bodas play a critical role in moving people and goods across the city. This informal industry is a significant source of income for an estimated 150,000 people within Kampala and a million across the country, making it a priority for Uber to commit to safety…
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Airtel Uganda, in partnership with Mastercard, has today introduced a virtual debit card offering Airtel Money customers a safe, convenient and secure platform to transact online globally. The virtual (non-plastic) card allows Airtel Money customers, even those without a bank account, to make payments to local and global online merchants that accept Mastercard cards like Netflix, Uber, Amazon, Google play, Aliexpress, Alibaba, while ensuring that the customer’s financial data is always secure and private. “Airtel and Mastercard have a shared passion for digital transformation and making mobile financial services accessible to everyone across the country. Airtel Money customers can conveniently…
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To ensure safe and reliable mode of transportation during COVID-19, Uber has quickly adapted their safety features and policies to follow the directives set by the government. “Since the pandemic began, Uber has taken meaningful steps to help keep everyone on the Uber platform safe. This includes providing the latest public health information in our apps, and providing active drivers diagnosed with COVID-19 – or those having to self-isolate – with financial assistance from Uber for up to 14 days. This is in addition to the free Partner Protection insurance with UAP Old Mutual Life Assurance Uganda,” said Brian Njao,…
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Car hailing service, Uber has suspended its services in Uganda following the announcement of a 14-day lockdown in Uganda that went into effect, yesterday, March 31st 2020. The statement released by the company reads: “In accordance with the measures announced by President Yoweri Kaguta Museveni on 30th March 2020 to contain the spread of Coronavirus, we are temporarily pausing our services in Kampala starting from 31 March 2020, until further notice. The health and safety of our community comes first, and we will do our best to support drivers during these unprecedented times.” Uganda’s president Museveni on 30th March 2020…
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