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Of this, MTN Mobile Money (U) Limited (MTN MoMo) the fintech subsidiary of MTN Uganda, Uganda’s largest telco commanded a lofty market share of 12.36 million active customers (56% market share). MTN MoMo also commands a larger share of agents, value of transactions and agents as well. But even with market dominance, Richard Yego, the fintech’s Chief Executive Officer believes that they are yet to maximise their full purpose⏤ Everybody deserves the benefits of a modern connected but also financially inclusive life. “We are hungry for more,” he says. To fully deliver on the business goals of “creating a marketplace…
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Ahead of the fintech’s 3rd anniversary, CEO East Africa Magazine’s Executive Editor, Muhereza Kyamutetera, spoke to Richard Yego as well as Jemima Kariuki-Njuguna, the Chief Product Officer; Stephen Mutana, the Chief of Strategy and Stakeholder Management, Sarah Bateta Okwi the Chief Financial Officer and Alex Wekoye, the Chief Commercial Officer, about the unstoppable omnipresent platform of platforms that MTN MoMo is becoming. As mentioned above, 2023 marks the second full year of MTN MoMo’s existence as a standalone fintech as well as two years since you joined the company as its first substantive CEO. Can you share an overview of…
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MTN Mobile Money Uganda Limited has partnered with Dutch global payments infrastructure company TerraPay, in a partnership that will enable MTN Mobile Money Uganda Limited in facilitating international digital cross border remittances and speedy money transfers to beneficiaries in regions such as India and China. Since 2020, TerraPay has been offering inbound remittances to MTN Mobile Money Uganda Limited’s mobile wallets. In its drive to build global payments highways that interconnect mobile wallets and banks across the world, TerraPay aims to cultivate inclusivity, independence, digital mobility and empowerment amongst everyone, with the additional outbound remittance channels now opened up. Speaking on the occasion recently,…
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Slightly over one in every three Ugandans have a bank account, with a reported 16.5 million Ugandans still using traditional saving methods such as physical cash, livestock and agriculture. With only 16 million bank accounts in the country, over half of the population has no access to savings or credit through financial institutions, as drivers of capital investment and, ultimately a higher rate of economic growth. Digital financial services, however, are playing a pivotal role in plugging this divide as various institutions are partnering to enhance access to financial services for the unbanked. Take for instance the MoKash platform in which customers…
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What is your take on Fintech as far as financial inclusion is concerned? Financial technologies promise to increase efficiency in delivering financial services and promote financial inclusion. Currently, mobile penetration in the country is higher than banking, which provides telecoms with an edge for marketing financial products to their clients through greater reach. The service has been a major driver of financial inclusion in the last decade. Mobile money currently allows the unbanked people to use their phones as a bank account, to deposit, withdraw, and transfer money with their handset. People can also use mobile systems to pay utility…
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After working with teams in Customer Operations across 21 countries at the MTN Group level, Stephen Mutana returned to Uganda early this year, to head the Mobile Financial Services Division at MTN Uganda. Mutana worked in South Africa at the MTN Group, as the General Manager Customer Experience and is now part of the Sixteen-member Leadership team that runs the leading telecom company and largest taxpayer in Uganda. During the past five years, as the MTN Group General Manager Customer Experience, Mutana ensured the MTN Group offered the best Customer experience in MTN’s 21 operating markets. During his tenure, the…
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