Service Cops took the BPO/ITES Company of the Year award in the just-ended E-Government Excellence Awards by National Information Technology Authority -Uganda (NITA-U) The company CEO Mathias Kamugasho talks to CEO about the award, the significance of the BPO/ITES industry to the Ugandan economy and what this sector is all about..’ BPO/ITES is an Acronym, BPO stands for Business Process Outsourcing while ITES stands for IT enabled Services. Outsourcing means one entity (the client) decides to use services of another (the contractor) to manage one or many of their business processes. It can be on its premises or on the…
This Is Premium Content. Subscribe And Save On Unlimited Access With Our Best Offers!
Can you start by telling briefly who is Service Cops? Service Cops is a regional Financial Technology and Business Processes Outsourcing solutions provider. Having been incorporated over ten years ago, Service Cops has grown to be one of the leading FinTechs in the region. Service Cops partners with over 16 commercial banks, 5 major telecoms, over 10,000 education institutions and several payment aggregators to deliver a stack of solutions in the banking and financial services, insurance and education sectors across the region. To put our solutions in context, over three million customers in the banking and financial services sector alone…
This Is Premium Content. Subscribe And Save On Unlimited Access With Our Best Offers!
According to the GSMA 2021 report, by the end of 2020, 5.2 billion people were subscribed to mobile services, representing 67% of the global population with 4 billion mobile internet users (51% of the world population). The rate of mobile penetration and internet adoption is higher in the under-penetrated markets in Asia and Sub-Saharan Africa. The internet is the fastest growing media platform on earth, including Uganda. According to the, We Are Social, October 2021 report published by We Are Social, a leading United Kingdom Digital Agency, in Association with HootSuite, a global social media management agency, more than two-thirds…
This Is Premium Content. Subscribe And Save On Unlimited Access With Our Best Offers!
The education sector in Uganda constitutes at least 5% of GDP. That is the equivalent of UGX 7.4 trillion. So yes schools are big business. And yes, just like many startups in Uganda, schools too fail because of nearly the same reason as many other businesses. Some of these reasons include poor management, inefficient systems, poor cash flow and poor record keeping. “Like any other business, schools need to manage school fees payments, manage teaching and non-teaching staff by allocating the proper amount of workload, as well as monitoring staff attendance,” says Patrick Muhumuza, the Head of SchoolPay Operations Muhumuza…
This Is Premium Content. Subscribe And Save On Unlimited Access With Our Best Offers!
David Mushabe, Joseph Ndiho Kiiza, Mathias Kamugasho and Arthur Rutaroh had always been friends for some time. In 2009, they decided that they needed to start a company and do some business together- to make some money and improve the state of service delivery in Uganda, but also give their friendship more purpose. Given their backgrounds- David had a passion for technology, while Joseph and Mathias had a financial services background, having worked at Centenary Bank, dfcu Bank and Stanbic Bank, three of Uganda’s top banks; it was only natural that they looked towards a business that blended technology and…
This Is Premium Content. Subscribe And Save On Unlimited Access With Our Best Offers!
JOSEPH NDIHO KIIZA Board Chairman & Cofounder Joseph is a Ugandan national. He holds two master’s degrees- an MBA-Finance and a Master of Arts in Economic Policy and Planning both from Makerere University. He is one of the co-founding shareholders of Service Cops. He is a skilled business leader and entrepreneur with interests in leasing, insurance, hospitality, and agriculture. Other than the 10 years spent at Service Cops, Joseph has an additional 8 years’ experience in the banking and financial services industry having worked previously for some of Uganda’s top banks; Stanbic, dfcu Bank and the East African Development Bank….
This Is Premium Content. Subscribe And Save On Unlimited Access With Our Best Offers!
