Ecobank’s Grace Muliisa Tells Africa’s Insurers: “Customer Experience Is Not a Cost — It’s Your Advantage” Muhereza KyamuteteraCompany NewsThe Big StoryAugust 27, 2025August 27, 2025 “The future of insurance is not about policies and premiums. It is about experiences,” Grace Muliisa, Managing Director of Ecobank Uganda, told leading insurance industry players gathered at the 47th…