Hardly two years after arriving in Uganda to take up her very first CEO role at Uganda’s largest telco, MTN Uganda, Sylvia Mulinge has emerged as Uganda’s most admired CEO, in the CEO East Africa Magazine’s inaugural 100 Leading & Most Admired CEOs In Uganda Survey. The 2-in-1 CEO East Africa Magazine’s Most Trusted and Respected Companies & The Most Admired CEOs in Uganda Survey 2024 is part of the magazine’s thought leadership agenda that seeks to create a body of knowledge on what exactly great companies and great leaders are made of, as well as recognise them. “This, we…
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We now live in an ever-evolving market landscape and as businesses strive to enhance their customer care support strategies, we must recognize that customer experience has undergone significant transformations over the past few decades. The rise of the internet and mobile technology began to shift the landscape and before we could even wrap our heads around it, the Millennials and Gen Z had already started seeing the advent of e-commerce and social media which has introduced us to new ways of engaging with our customers. Unlike the past years, where the focus was on creating seamless in-store experiences through traditional…
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The just-ended back-to-school season is one of those tough days for most parents; for different reasons. The usual hustle and bustle of parents and learners all over the country mad dashing, with shopping lists, trying to get ready for the crucial third term. Above and beyond this pandemonium, there are also unspoken and often unseen endeavours and struggles by parents to make sure they raise all the necessary financial resources to be able to pay tuition fees and all the other associated costs of sending a child to school. Perhaps the only beautiful and relieving part of this story is…
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Service Cops, one of Uganda’s leading Financial Technology and Business Processes Outsourcing (BPO) firms and Ethiopia’s Awash Bank have reached another milestone agreement to expand their digital-strategy support partnership started in April last year. Awash Bank is the largest privately run bank in Ethiopia with a chain of over 800 branches and serving more than 12 million people in the Ethiopian Market. On the 25th of April 2022, the duo entered into a partnership for Service Cops to roll out its one-of-a-kind School Suite solution. Eventually, other products would follow. Following the successful rollout of School Suite, the parties have now…
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Company of the week recognition goes to Uganda’s leading Financial Technology and Business Processes Outsourcing (BPO) firm – Service Cops, that recently partnered with Awash Bank, extending the iconic School Suite System and other banking solutions in Ethiopia.The partnership, with Awash, the biggest private Bank in Ethiopia, was signed on April 25, 2022, at the bank’s headquarters, in Addis Abbaba by Mathias Kamugasho and Joseph Kiiza Ndiho, the Service Cops’ Managing Director and Executive Chairman respectively, as well as Tsehay Shiferaw, the Awash Bank Chief Executive Officer and Yohannes Merga, the bank’s Chief Information Officer.The partnership will see Service Cops…
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Service Cops, one of Uganda’s leading Financial Technology and Business Processes Outsourcing (BPO) firms has entered into a partnership with Awash Bank, to support the bank’s digital strategy.The partnership, with Awash, the biggest private Bank in Ethiopia, was signed on April 25, 2022, at the bank’s headquarters, in Addis Abbaba by Mathias Kamugasho and Joseph Kiiza Ndiho, the Service Cops’ Managing Director and Executive Chairman respectively, as well as Tsehay Shiferaw, the Awash Bank Chief Executive Officer and Yohannes Merga, the bank’s Chief Information Officer.The partnership will see Service Cops providing a variety of its digital/technology solutions ranging from Edutech…
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Before end of last year, Financial technology and Business Processes Outsourcing company Service Cops was awarded the Pacesetters Award in Financial Innovation at an event held in Nairobi The Pacesetter Awards Program is an annual Industry Leadership Recognition program held by the Jubilant Stewards of Africa (SA), a Non-Governmental Organization, to celebrate top industry leaders for their innovation, quality products, service delivery, job creation, exemplary leadership, growing the economy and transforming the society. The winners in various categories are carefully selected through a competitive and thorough process involving a public vote and a panel of judges. PSA seeks to encourage organizations…
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Service Cops took the BPO/ITES Company of the Year award in the just-ended E-Government Excellence Awards by National Information Technology Authority -Uganda (NITA-U) The company CEO Mathias Kamugasho talks to CEO about the award, the significance of the BPO/ITES industry to the Ugandan economy and what this sector is all about..’ BPO/ITES is an Acronym, BPO stands for Business Process Outsourcing while ITES stands for IT enabled Services. Outsourcing means one entity (the client) decides to use services of another (the contractor) to manage one or many of their business processes. It can be on its premises or on the…
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Can you start by telling briefly who is Service Cops? Service Cops is a regional Financial Technology and Business Processes Outsourcing solutions provider. Having been incorporated over ten years ago, Service Cops has grown to be one of the leading FinTechs in the region. Service Cops partners with over 16 commercial banks, 5 major telecoms, over 10,000 education institutions and several payment aggregators to deliver a stack of solutions in the banking and financial services, insurance and education sectors across the region. To put our solutions in context, over three million customers in the banking and financial services sector alone…
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According to the GSMA 2021 report, by the end of 2020, 5.2 billion people were subscribed to mobile services, representing 67% of the global population with 4 billion mobile internet users (51% of the world population). The rate of mobile penetration and internet adoption is higher in the under-penetrated markets in Asia and Sub-Saharan Africa. The internet is the fastest growing media platform on earth, including Uganda. According to the, We Are Social, October 2021 report published by We Are Social, a leading United Kingdom Digital Agency, in Association with HootSuite, a global social media management agency, more than two-thirds…
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