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Service Cops, one of Uganda’s leading Financial Technology and Business Processes Outsourcing (BPO) firms and Ethiopia’s Awash Bank have reached another milestone agreement to expand their digital-strategy support partnership started in April last year. Awash Bank is the largest privately run bank in Ethiopia with a chain of over 800 branches and serving more than 12 million people in the Ethiopian Market. On the 25th of April 2022, the duo entered into a partnership for Service Cops to roll out its one-of-a-kind School Suite solution. Eventually, other products would follow. Following the successful rollout of School Suite, the parties have now…
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Company of the week recognition goes to Uganda’s leading Financial Technology and Business Processes Outsourcing (BPO) firm – Service Cops, that recently partnered with Awash Bank, extending the iconic School Suite System and other banking solutions in Ethiopia.The partnership, with Awash, the biggest private Bank in Ethiopia, was signed on April 25, 2022, at the bank’s headquarters, in Addis Abbaba by Mathias Kamugasho and Joseph Kiiza Ndiho, the Service Cops’ Managing Director and Executive Chairman respectively, as well as Tsehay Shiferaw, the Awash Bank Chief Executive Officer and Yohannes Merga, the bank’s Chief Information Officer.The partnership will see Service Cops…
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Can you start by telling briefly who is Service Cops? Service Cops is a regional Financial Technology and Business Processes Outsourcing solutions provider. Having been incorporated over ten years ago, Service Cops has grown to be one of the leading FinTechs in the region. Service Cops partners with over 16 commercial banks, 5 major telecoms, over 10,000 education institutions and several payment aggregators to deliver a stack of solutions in the banking and financial services, insurance and education sectors across the region. To put our solutions in context, over three million customers in the banking and financial services sector alone…
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David Mushabe, Joseph Ndiho Kiiza, Mathias Kamugasho and Arthur Rutaroh had always been friends for some time. In 2009, they decided that they needed to start a company and do some business together- to make some money and improve the state of service delivery in Uganda, but also give their friendship more purpose. Given their backgrounds- David had a passion for technology, while Joseph and Mathias had a financial services background, having worked at Centenary Bank, dfcu Bank and Stanbic Bank, three of Uganda’s top banks; it was only natural that they looked towards a business that blended technology and…
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JOSEPH NDIHO KIIZA Board Chairman & Cofounder Joseph is a Ugandan national. He holds two master’s degrees- an MBA-Finance and a Master of Arts in Economic Policy and Planning both from Makerere University. He is one of the co-founding shareholders of Service Cops. He is a skilled business leader and entrepreneur with interests in leasing, insurance, hospitality, and agriculture. Other than the 10 years spent at Service Cops, Joseph has an additional 8 years’ experience in the banking and financial services industry having worked previously for some of Uganda’s top banks; Stanbic, dfcu Bank and the East African Development Bank….
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