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March 31, 2026
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    CX challenges in East Africa

    A high-level CEO breakfast hosted by the Customer Experience Association of Uganda (CXA Uganda) brings together senior business leaders, customer experience professionals, and strategy executives to explore the state of CX in East Africa. The event highlights insights from the 2025 CX Excellence Maturity & Intelligent CX Status survey, revealing critical gaps in CX leadership, budgeting, measurement, and organizational alignment. Key discussions center on the urgent need to reposition customer experience as a strategic, board-level priority, empower CX leaders with authority and metrics, and connect CX to financial outcomes and cultural transformation. The event calls on organizations to stop treating CX as a soft function and instead embrace it as a driver of sustainable growth, trust, and competitive advantage.

    Enough Of Lip Service! CX Experts Urge East African CEOs & Boards to Radically Rethink Customer Experience

    CEO East Africa MagazineNews & AnalysisThe Big StoryAugust 5, 2025August 5, 2025

    In a landmark gathering of C-suite leaders and experience management professionals at the Serena Hotel Kampala, three of the most respected voices in customer experience delivered a united, urgent message:…

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    CEO East Africa
     
    Thought Leadership
    • Business & Markets
      • The Big Story
      • Company News
      • Banking & Financial Services
      • News & Analysis
      • Technology & Innovation
      • Energy, Oil & Gas
      • East Africa
      • Investigations & Special Reports
      • Economy & Policy
      • Markets & Money
      • Global News
      • Hospitality & Tourism
      • Real Estate & Construction
      • Legal & Justice
      • Manufacturing & Industry
      • Media & Communication
      • News In Pictures
      • Politics & Goverment
      • Regulation & Compliance
      • Sponsored Content
      • Agriculture & Agro-industry
    • Leadership & Governance
      • CEO Perspectives
      • Executive Profiles
      • Women In Leadership
      • Entrepreneurship
      • Transitions & Succession
      • C-Suite Leadership
      • Boards & Governance
      • Thought Leadership
      • Ugandans Excelling Abroad
    • Lists & Rankings
      • 100 Leading & Admired CEOs
      • 100 Most Trusted & Respected Companies
      • 100 Women Fixing Uganda
      • Billionaires
      • 100 Women in Finance
      • 50 Leading CFOs
      • 50 Leading CHROs
      • CEO Of The Week
      • The CIO/CTO Power List
      • The Uganda 300 Index
      • Top 50 CMOs
      • Top Law Firms
      • Uganda’s 100 Oil & Gas Leaders 2024
      • Product of the Week
    • Lifestyle
      • The Executive Traveler
      • Destinations & Hotels
      • Automobiles & Mobility
      • Property & Living
      • Fashion, Design & Style
      • Music & Entertainment
      • Food, Wine & Fine Dining
      • Leisure, Culture & Experiences
      • Philanthropy & Personal Legacy
      • Wellness, Health & Longevity
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