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TodayWednesday, May 06, 2026

Customer Experience

Helen Wanyana Ddungu, Airtel Uganda’s new Director of Customer Experience. She says if customers begin recommending Airtel not because of promotions but because of experience, then she and the team will have achieved something meaningful and sustainable.

“Trust Is the Real Network”: A Q&A with Helen Ddungu Wanyana, Airtel Uganda’s New Director of Customer Experience, on Rebuilding CX from the Inside Out

Without customers, no business survives. In telecoms, especially, where switching costs are low and competition is relentless, loyalty cannot be assumed; it must be earned daily. Customers are not merely users of
February 25, 2026
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Letshego Uganda 20th Anniversary – Giles Aijukwe with partners, customers, and community members showcasing two decades of financial inclusion, affordable credit, and digital innovation for underserved markets.
The Letshego Uganda Country Management Committee (CMC): Driving Letshego’s 20-year journey of impact and innovation, the CMC provides strategic leadership in advancing financial inclusion, digital transformation, and customer-focused solutions across Uganda.

20 Years, Millions of Lives Changed – The Letshego Uganda Story

For two decades, Letshego Uganda has been more than a lender; it has been a partner in possibility. Since its entry in 2005, the institution has grown from a niche credit provider
September 12, 2025
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Grace Muliisa speaking at the 47th OESAI Annual Conference at Speke Resort Munyonyo, sharing her vision for the future of customer experience in Africa’s insurance industry.
Grace Muliisa, Managing Director of Ecobank Uganda, delivers a keynote at the 47th OESAI Annual Conference in Munyonyo, calling on Africa’s insurers to redefine customer experience as a growth engine. She urged the industry to embrace digital transformation, data-driven personalisation, strategic partnerships, and inclusion to build trust and make insurance as simple and accessible as mobile money.

Ecobank’s Grace Muliisa Tells Africa’s Insurers: “Customer Experience Is Not a Cost — It’s Your Advantage”

“The future of insurance is not about policies and premiums. It is about experiences,” Grace Muliisa, Managing Director of Ecobank Uganda, told leading insurance industry players gathered at the 47th Organisation of
August 27, 2025
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Julius Kakeeto, Pearl Bank Managing Director has been made significant strides in driving better financial performance and management while at the helm since joining in 2019.

The 5-year transformation of PostBank Uganda⏤ proof that government can profitably drive prosperity

In his first anniversary interview with CEO East Africa Magazine, as PostBank Managing Director/CEO held in September 2020, Julius Kakeeto envisioned a transformed financial institution. “A tier 1 fully fledged digital commercial
October 24, 2024
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