cockroach in bottled water

A leaked internal letter from Uganda Airlines has exposed a bitter dispute with Wavah Water, one of the carrier’s inflight suppliers, over alleged contamination of bottled water served to passengers. The correspondence, signed by Dominic Mascarenhas, Manager for Inflight Product and Catering, documented how a sealed 1.5-litre Wavah Water bottle was found with a dead cockroach trapped inside its cap during a routine flight service. According to an internal letter dated August 21, 2025, and addressed to Ms. Charlotte Mayanja Kakooza, Sales and Client Relations Manager at Wavah Water, Dominic Mascarenhas, Uganda Airlines’ Manager for Inflight Product and Catering, reported that a…