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March 31, 2026
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    Client experience in banking

    For 20 years, Sonia Karamagi Kasagga—now Head of Client Experience at Stanbic Bank Uganda—has grown, led, and transformed within the institution, proving that success isn’t always about moving fast or moving on. In this candid interview, she shares powerful lessons on choosing depth over speed, leading with empathy, and why customer experience is more human than transactional.

    20 Years, One Remarkable Stanbic Journey: Sonia Karamagi Kasagga on Growth, Grit, and the Power of Customer Experience

    Muhereza KyamuteteraCompany NewsWomen In LeadershipAugust 7, 2025August 7, 2025

    How does one remain relevant, energised, and impactful for two decades in the same institution? In this candid conversation with CEO East Africa Magazine’s Executive Editor, Muhereza Kyamutetera, Sonia Karamagi,…

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    CEO East Africa
     
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