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    Claims Settlement Guidelines

    IRA CEO Ibrahim Kaddunabbi Lubega says the rise in complaints tells a new story, not of failure, but of trust restored, voices amplified, and an industry finally listening.

    Trust is the Currency of Insurance: IRA CEO Ibrahim Kaddunabbi on Rising Complaints, Digital Transformation, and Consumer Empowerment

    CEO East Africa MagazineThe Big StoryOctober 27, 2025October 26, 2025

    Customer complaints in the insurance sector have more than doubled in just three years, from under 150 to over 350. But to Chief Executive Officer Ibrahim Kaddunabbi Lubega, this isn’t…

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    CEO East Africa
     
    Thought Leadership
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      • Regulation & Compliance
      • Sponsored Content
      • Agriculture & Agro-industry
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      • Transitions & Succession
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      • Thought Leadership
      • Ugandans Excelling Abroad
    • Lists & Rankings
      • 100 Leading & Admired CEOs
      • 100 Most Trusted & Respected Companies
      • 100 Women Fixing Uganda
      • Billionaires
      • 100 Women in Finance
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      • 50 Leading CHROs
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