By Peter Muhumuza Technology should enable businesses develop new, enhanced, and delightful customer experiences, drive automation and significantly lower the cost to serve. What technology should not be is another complex tool for employees to figure out to be able do their work, it should not necessitate your customers to take a crash course in Information Technology (IT) to use your products and services or endlessly frustrate them into frequently calling IT Support. Complexity of business’ technology usually happens when organizations roll out new systems without testing them against ease of use. A new system, however good at doing what…
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