Quality Service Delivery summed up by accessibility, affordability, and predictability were the main talking points at the grand finale of the 2017 Digital Impact Awards Africa (DIAA) held on Friday 22nd September at the Kampala Serena Hotel.
From micro-leading to agency banking, internet rates and spends, speaker after speaker noted that while Uganda has come very far, somewhat on a ‘from nothing to something’ digital-financial inclusion journey, the country has reached a point where average quality of service should never be condoned.
Speaking at the event, Hon. Karubanga David, the DIAA patron, also state minister for Public Service noted that the time while Digital and Financial Inclusion players were for far doing well, there is no room for laxity as the populace expects even much more.
“I am honored to be part of Digital Impact Awards Africa. Both the digital and financial sectors continue to strongly contribute to the development of our country. We in the public sector are doing our best to match the excellence exhibited by these private players.”
He added: “While Telecoms and Banks are doing a great job, I have one question. What if someone dies with money saved on his/her phone, where does that money go? Does it then become part of the annual profits or there is a way it is remitted to the family of the deceased?