Q&A: Sector specialisation, customer relationships, digitalisation and a data-driven performance culture⏤ dfcu’s Charles Mudiwa spells out his strategy  dfcu Limited, the holding company for dfcu Bank, has just released its H1 2023 results, declaring that profit after tax for the 6 months to June 30 2023 rose 56% to UGX29.3 billion from UGX18.1 billion. This was driven by a 10% rise in the number of customers and 8% in transaction volumes, the bank said, as well as aggressive loan recoveries, leading to a 6% rise in net income from UGX187.4 billion to UGX198.6 billion. Customer deposits rose mildly, by 2% from UGX2.44 trillion to UGX2.49 trillion. However, lending fell by 16.4% from UGX1.4 trillion to UGX1.17 trillion and as a result, assets grew minimally, by just 0.6% from UGX3.29 trillion to UGX3.31 trillion. Earnings per share went up 56% from UGX25.1 to UGX39.2. The company also said it paid UGX55.6 billion tax and had committed UGX1.3 billion in Corporate social investments. In this interview accompanying the published results, Charles Mudiwa, the bank’s new CEO who joined this April 2023 (dfcu Bank is dfcu Limited’s anchor subsidiary), contextualises the H1 2023 as well as paints a picture of his strategy, going forward.

What impacted your business over the period from an operational standpoint?  The first half of the year has been marked by consistent improvement in the operating environment with inflation and other economic indicators trending positively, impacting on our customer acquisition which has grown tremendously over the period by over 50% for the number of active customers we serve. On the other hand, there was an uptick in cyber-related risks and to that end, we enhanced our risk management capabilities and improved our operating efficiencies to deliver a seamless customer experience. What were the drivers of your financial performance?  The business…

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Muhereza Kyamutetera is the Executive Editor of CEO East Africa Magazine. I am a travel enthusiast and the Experiences & Destinations Marketing Manager at EDXTravel. Extremely Ugandaholic. Ask me about #1000Reasons2ExploreUganda and how to Take Your Place In The African Sun.