By Silvia Nyambura
The National Social Security Fund (NSSF) projects it will grow its assets four fold to Ushs 20 trillion in the next 10 years. This will be achieved through a four pillared strategy centered around its customers and staff. According to the fund’s Managing Director Richard Byarugaba, this strategy to deliver customer experience will be based on customer service, people, technology and growth.
Speaking at the 3rd Annual Members Meeting held at the Kampala Serena today, Byarugaba said over the past 5 years, the fund has tripled its assets. With such tremendous growth in such a short period of time, he believes these ambitious projections are achievable.
“Our aim is to power a better life for our members. We will do this by building a strong financial base, innovation to come up with relevant products, excelling in business processes as well as provide a delightful place to work for our staff. In summary, over the next 10 years, fund objectives are to help it achieve growth in customer satisfaction to over 90%, provide members with a return of at least 2% above 10 year inflation, grow fund to Ushs 20 trillion and become best pension fund worldwide,
