Arthur Kiwanuka, Head of Affluent Banking at Stanbic Bank Uganda, says his core mission is to help clients build sustainable wealth and achieve their financial aspirations by identifying the right growth opportunities.
In an interview with the CEO East Africa, Kiwanuka explains that his role extends beyond traditional banking. It involves helping clients multiply resources and providing strategic asset allocation solutions that bridge the gap between their current financial position and their long-term goals.
Focus on legacy and protection
Beyond immediate returns, Kiwanuka notes that many clients are increasingly focused on legacy planning; ensuring a smooth transfer of wealth to the next generation and safeguarding their family’s future.
“How do I ensure the dreams I have for my family are achieved, regardless of whether I’m here or not? If I help my clients become successful and wealthy, they can comfortably take care of those who matter most to them,” he says.
He emphasizes that Stanbic assembles the right expertise and tools, including estate planning and insurance solutions, to protect clients’ legacies.
“This ensures that if someone passes away unexpectedly, their dreams do not vanish. Insurance preserves financial stability. I work with clients to provide the comfort that, regardless of what happens, their family’s future remains secure,” he adds.
Value-driven growth
Kiwanuka stresses that Stanbic’s success is directly linked to the success of its customers.
“If customers do not see value in what we provide, the bank cannot succeed. We focus on what matters to the client, from the solutions we offer to how we communicate them. Simply put, if it doesn’t add value, we don’t pursue it,” he says.
Stanbic Bank holds a unique position as the only bank licensed by Bank of Uganda to distribute investment products through banking channels.
Through its partnership with SBG Securities, the bank offers unit trusts and collective investment schemes, which Kiwanuka says have delivered strong outcomes for clients.
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For clients seeking international exposure, Stanbic leverages its presence in 20 African markets and its Global Markets team to facilitate offshore investments.
“We are among the few banks that can help clients invest beyond Uganda, starting with our footprint across 20 African countries. We also provide access to instruments linked to major global exchanges in the US, UK, and Australia,” Kiwanuka says.
The power of compounding for young investors
Kiwanuka highlights that young Ugandans are uniquely positioned to build wealth, particularly with access to modern digital investment tools and the power of compounding.
“If you start investing today with $1,000, you may be better off than someone who starts with much more years later. The earlier you begin, the greater the advantage. We help clients develop the discipline required to invest consistently,” he says.
Digital evolution and the future of banking
Addressing changing customer behavior, Kiwanuka points to significant improvements in Stanbic’s digital platforms, particularly in User Interface (UI) and User Experience (UX).
“We have enhanced functionality so customers can complete nearly all transactions without visiting a branch. We have also introduced a virtual support team to assist clients navigating digital channels,” he notes.
Looking ahead, Kiwanuka envisions the Stanbic App evolving into a lifestyle “Super App.”
“Soon, customers won’t need to leave the app to buy airline tickets or order goods. That is our destination. As customer needs evolve, we are excited to walk with them on this journey of digital and financial transformation,” he concludes.
