After working with teams in Customer Operations across 21 countries at the MTN Group level, Stephen Mutana returned to Uganda early this year, to head the Mobile Financial Services Division at MTN Uganda. Mutana worked in South Africa at the MTN Group, as the General Manager Customer Experience and is now part of the Sixteen-member Leadership team that runs the leading telecom company and largest taxpayer in Uganda. During the past five years, as the MTN Group General Manager Customer Experience, Mutana ensured the MTN Group offered the best Customer experience in MTN’s 21 operating markets. During his tenure, the…
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