In an ongoing commitment to appreciate its valued customers, Housing Finance Bank recently hosted a customer service forum at Silverback Hotel in Mbarara. The event held last week, also served as a platform for the bank to reward its customers in the western region as well as gather customer feedback. The event is one, amongst the many nationwide customer reward engagements lined up by the bank following their recently launched 5-year strategy that seeks to see customer satisfaction grow to 90% by 2027.
Led by Mr. John Baptist Kaweesi, Head of Mortgage and Consumer Banking, the Housing Finance Bank team expressed gratitude to the customers for their presence and patronage. In his remarks, Mr. Kaweesi emphasised the bank’s ongoing efforts to digitise operations, streamline processes, and enhance turnaround time across all customer touchpoints.
“We are committed to continuously improving our services to meet and exceed customer expectations. The feedback session in Mbarara allowed us to directly engage with our valued customers and gain valuable insights to guide our service enhancements,” commented Mr. Kaweesi.
Mr. Suleiman Sserwadda, Head of Operations, thanked customers for their unwavering loyalty and trust in Housing Finance Bank. He reiterated the bank’s commitment to actively listening to customers and offering personalised solutions tailored to their needs and aspirations. Mr. Sserwadda stated, “Customer feedback is crucial to our success. We value the input and suggestions from our customers, as they help us shape our products and services to serve their financial needs better.”
Hon. Alimpa John, a longtime customer of the Bank, expressed gratitude to Housing Finance Bank for helping him realise his dream of owning his first home.
“I am grateful to Housing Finance Bank for their unwavering support in making my dream of homeownership a reality. Their commitment to providing personalised solutions and exceptional service is commendable,” said Mr. Alimpa.
Alex Bright Mugabi, the Branch Manager for Mbarara said that the valuable insights from the engagement would be leveraged to “guide the bank’s initiatives to improve service quality, enhance customer satisfaction, and reinforce its position as a trusted financial partner”.