By Our Reporter
Online food ordering site Hellofood has introduced the V-work software now used by the company’s operations and delivery department.
The software helps to pin- point the exact location of the Delivery Riders allowing the Operations Team to see exactly where the riders are stationed. They are then able to assign riders who already have smart phones to collect orders from restaurants. This will help in determining the amount of time it will take from pick time at the restaurants to delivery at the customer’s location and also send a softcopy of the exact order the customer placed to the riders.
Ron Kawamara, Managing Director HelloFood Uganda said, “Customer experience is of utmost importance to us and as such we continue to optimize and incorporate the latest technology to improve on it. And the obvious place to start is the delivery and operations systems. The software uses GPS to track the location of the riders and also furnish them with the exact orders placed by the customers which is better than calling them.
