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Driving growth through enhanced customer relations: dfcu Bank initiates comprehensive Customer Engagement Program

Charles M. Mudiwa, dfcu Bank CEO (C) poses with customers and stakeholders at the Customer Dinner at Hotel Triangle, Mbarara.

dfcu Bank kicked off its customer engagement program this week with a customers’  dinner held at Hotel Triangle in Mbarara City. The initiative seeks to foster and cement meaningful connections with its clientele through a series of dynamic meaningful engagements aimed at propelling business growth.  The engagements which started in Western Uganda, will be held countrywide, with emphasis on the districts where dfcu has physical presence. Speaking at the customers’ dinner, the dfcu Bank Chief Executive Officer, Charles Mudiwa noted that the engagements will incorporate a spectrum of activities designed to listen to, and gather customer feedback and to actively…

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About the Author

Paul Murungi is a Ugandan Business Journalist with extensive financial journalism training from institutions in South Africa, London (UK), Ghana, Tanzania, and Uganda. His coverage focuses on groundbreaking stories across the East African region with a focus on ICT, Energy, Oil and Gas, Mining, Companies, Capital and Financial markets, and the General Economy.

His body of work has contributed to policy change in private and public companies.

Paul has so far won five continental awards at the Sanlam Group Awards for Excellence in Financial Journalism in Johannesburg, South Africa, and several Uganda national journalism awards for his articles on business and technology at the ACME Awards.

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