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Disrupt or Be Disrupted: How PostBank is getting smarter with Artificial Intelligence

Over the past decade, the banking industry has been part of the digital age continuously adapting the latest technology innovations to redefine how customers interact with banks.  The digital age, which is a successor to the Industrial age, has its peculiar challenges because most of the information is too massive, and the human brain may not have the capacity to make sense out of it.  That’s why Artificial Intelligence (AI) and machine learning comes in handy to make use of that information. The thinking we have as PostBank is to leverage data to improve our banking experience for customers. How? Move…

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About the Author

Paul Murungi is a Ugandan Business Journalist with extensive financial journalism training from institutions in South Africa, London (UK), Ghana, Tanzania, and Uganda. His coverage focuses on groundbreaking stories across the East African region with a focus on ICT, Energy, Oil and Gas, Mining, Companies, Capital and Financial markets, and the General Economy.

His body of work has contributed to policy change in private and public companies.

Paul has so far won five continental awards at the Sanlam Group Awards for Excellence in Financial Journalism in Johannesburg, South Africa, and several Uganda national journalism awards for his articles on business and technology at the ACME Awards.

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