Clients battle Sanlam in court over non-payment of UGX2 billion in claims The Insurance Appeals Tribunal, late last year, ordered Sanlam Life Insurance Uganda and Sanlam General Insurance Uganda Ltd to pay over UGX2 billion in separate claims by clients, upholding an earlier ruling by the Insurance Regulatory Authority (IRA). The rulings reinforce the IRA’s authority in dispute resolution and highlight the obligations of insurers to honor legitimate claims. They also underscore the need for clear disclosure policies and due diligence in underwriting and professional indemnity coverage.

Two major court battles have unfolded between clients and Sanlam Insurance over the insurer’s refusal to honour claims. The disputes, which have captivated Uganda’s legal and financial sectors, involve a contested medical insurance claim and a professional indemnity insurance disagreement. In both cases, Sanlam appealed against decisions made by the Insurance Regulatory Authority (IRA). The First Battle: A Father’s Fight for His Son’s Medical Treatment The first case, Sanlam Life Insurance (Uganda) Limited v Minet Uganda Insurance Brokers, involved a dispute over a medical insurance claim for a child diagnosed with a severe hearing impairment. The father, [name withheld for…