Citi Bank Uganda: Profitable but Shrinking – Can Sarah Arapta Reverse the Slide as Her 10-Year Milestone Approaches? Citibank Uganda has delivered another year of strong profit, closing 2024 as the sixth most profitable bank in the country. Yet beneath the surface of stability, cracks are widening. With customer deposits falling for two consecutive years and lending volumes shrinking, Citi’s core banking business is losing ground. As CEO Sarah Arapta approaches her 10-year milestone in January 2026, she faces a defining challenge: can she reignite growth and restore Citi’s competitive edge, or will the bank continue its quiet retreat from Uganda’s top-tier league?

Citibank Uganda CEO Sarah Arapta has led the bank since January 2016. As she approaches a decade at the helm, Arapta faces the challenge of reversing Citi’s declining deposits and loan book while sustaining profitability in an increasingly competitive market.